1. Return Policy
We accept returns under the following conditions:
- Timeframe: Returns must be requested within 1-3 days of receiving your order.
- Condition of Product: The product must be unused, in its original condition, and in its original packaging.
- Return Process: To initiate a return, please contact us at [email protected] with your order details. We will guide you through the return process.
Please Note: We do not accept returns for items that have been used or damaged after delivery.
2. Refund Policy
- Eligibility: Refunds will be issued only for items that meet our return criteria.
- Refund Process: Refunds will be processed once the returned item is received and inspected. Since we offer Cash on Delivery as the only payment method, the refund will be provided in the form of cash.
Please Note: Refunds may take 1-3 days to be processed once the return is approved and confirmed.
3. Non-Refundable Items
Certain items are not eligible for return or refund, including but not limited to:
- Items that are personalized or customized
- Items that have been used or damaged after delivery
4. Shipping Costs
- Return Shipping: You are responsible for the shipping costs associated with returning your item unless the item was defective or damaged upon arrival.
- Original Shipping Charges: Shipping charges for the original order are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 1-3 days of receiving your order. We will arrange for a return or exchange at no additional cost to you. Please provide photos of the damage or defect for verification.
6. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at [email protected]. Our team is here to assist you and ensure your satisfaction with our products and services.